Over the last ten years, companies around the world have saved money and improved efficiencies by outsourcing IT and back-end services. Along the way several leading companies such as Infosys, Wipro and Tata Consultancy Services (TCS) have made billions of dollars by providing clients valuable outsourcing services.
What is outsourcing & globalization? It’s about raising money from where it is cheapest, using the best available people irrespective of where they are located, and selling where the demand is, without being constrained by national boundaries. So there are Indian companies going public on Nasdaq to raise money. Our clients work with us since they value the talent our employees bring to their projects even though they are located thousands of miles away. And we sell projects to clients world-wide where there is demand.
Outsourcing has allowed companies to break down processes into small segments, with each activity performed in the most efficient, cost-effective way. What we do for our clients usually is one part of a larger process. A very critical piece because any breakdown in the process causes problems in the steps that follow.
The world is going through the worst financial crisis in a century. To survive, companies are cutting costs by laying off employees, renegotiating contracts at lower costs and cutting down on projects that are not critical. I believe deeply that we cannot solve the challenges we face unless we solve them together.
I have to tell you - I have never been more hopeful. I promise you that we will get there as a team. We are hiring good talent aggressively, our sales have doubled compared to last year and the future looks strong. Along the way there will be failures and setbacks. We can’t get there without sacrifices and hard work. Each one of us needs to pitch in and work harder and look after not only ourselves, but each other. In this company, we rise or fall as one team. The true power of Arcgate will not come from how quickly we can keep growing, or how big we can become in two or five years but from our ideas and beliefs - respect for each other, team work, strong character and professionalism. We will succeed as a team or crumble.
Our clients routinely tell me they choose Arcgate because of our personalized service and attention to details. Hearing a client talk about the great work our people deliver each day is a real highlight for me. Why? Because I know that our people - and their knowledge, ideas and skills - ensure that we bring the best of Arcgate to help our clients achieve cost savings.
This is exciting progress and reflects growth in our business. Our people need deep capabilities that reflect the latest outsourcing trends - as well as superior delivery skills. Through our training and professional development programs, we foster a common culture across our organization and encourage knowledge sharing - all of which support our differentiated marketplace position.
I’ve always believed the company with the best people wins. This means giving our people the opportunity to do interesting work and - perhaps most important - to be part of a team of diverse cultures, experiences and backgrounds.
At Arcgate, we support the development and enhancement of diversity among our employees. We strive to attract and retain professionals of all backgrounds and experiences and to provide an inclusive culture. This allows us to offer clients the best solutions and help our people realize their greatest potentials.
What we have already achieved gives me hope for what we can and must achieve tomorrow. There’s so much more to do.
During the current tough economic climate, the people at Arcgate are stepping up and working harder. We are thinking out of the box to help our clients improve productivity at even lower costs. This is what I believe is going to put us in an even stronger position over the coming years.
