Non-Voice Customer Support

Key responsibilities:

Email and Chat Support

• Provide top-notch customer support through email and chat channels.
• Effectively communicate with customers, addressing inquiries and concerns in a timely and professional manner.

Creative Problem-Solving

• Interpret customer emails and respond in a creative and personalized manner.
• Showcase problem-solving skills to address unique customer needs.

Billing Inquiries

• Review, analyze, and respond to customers' billing inquiries accurately and promptly.
• Ensure resolutions align with company policies and customer satisfaction.

Flexible Shifts

• Ability to work in flexible shifts will be an added advantage.
• Maintain availability to support customers during peak hours.

Preferred skills:

Written Communication

• Demonstrate excellent written communication skills.
• Craft responses to customer inquiries with clarity, empathy, and a personalized touch.

Computer Skills

• Possess solid computer skills, including proficient typing and navigation abilities.
• Utilize technology effectively to enhance customer interactions.

Platform Proficiency

• Prior experience with Zendesk and Salesforce is preferred.
• Navigate and utilize these platforms efficiently to streamline customer support processes.

Qualifications:

• Graduate from an accredited college.
• Proven experience in customer support work via email and chat.
• Familiarity with Zendesk and Salesforce platforms is highly preferred.
• Excellent written communication skills with a keen attention to detail.
• Strong analytical and problem-solving skills.
• Adept at interpreting customer inquiries and providing personalized responses.
• Great computer skills, including efficient typing and navigation.