The Arcgate Podcast: Disruption in the World of Ecommerce
Disruption within the retail industry is not entirely new. In early 90’s the ‘Big-Box’ stores like Walmart, Target began to replace mom and pop stores by becoming one-stop-shops for consumers and satisfying all their paper-shopping-list needs. Today, theses disruptors are being disrupted by ecommerce and online marketplaces. No longer do consumers need to make a stop at all! Online shopping has not only changed the shopping experience but also customer expectations; and it is the one that is having a far reaching impact around the globe. For established or emerging companies and startups; it is easy to take on a U.S. centric view when thinking about consumers, but making cross-continental connections is crucially important. What strategies may work in U.S may not work in Asia; thus it is important for companies to understand consumers in different markets to curate and personalize the online shopping experience.
Would love for you to hear this podcast and tell us what you think. We can be reached on twitter @arcgateinc